Privacy Policy | DMarket SaaS Services

1. Introduction

DMarket SaaS Services Ltd. ("DMarket," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dmarket-saas.com or use our SaaS marketplace services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Contact Information: Name, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, account preferences, and security information used for authentication and account access.
Profile Information: Professional details, company information, job title, and other information you choose to provide in your profile.
Payment Information: Credit card details, billing address, bank account information, and other financial information necessary to process transactions. Note that full payment details are processed by our secure payment processors and not stored on our servers.

2.2 Usage Data

Technical Information: IP address, device type, browser type and version, operating system, and other technology identifiers on the devices you use to access our services.
Interaction Data: Information about how you interact with our services, including pages visited, features used, clicks, scrolling, time spent on pages, search queries, and referral sites.
Location Data: General location information derived from IP addresses or other technologies.
Log Data: Server logs, error reports, security incidents, and performance data.

2.3 Marketing and Communications Data

Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Feedback: Comments, suggestions, reviews, and other feedback you provide about our services.

3. How We Use Your Data

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

To deliver the services you have requested, including processing transactions, managing your account, and providing customer support.
To personalize your experience and deliver content and features relevant to your interests.
To improve our website, products, and services, including analyzing usage patterns and trends.
To develop new products, services, features, and functionality.

3.2 Communication

To communicate with you about your account, transactions, and services you use.
To respond to your inquiries, comments, and requests.
To send technical notices, updates, security alerts, and administrative messages.
To provide news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

3.3 Security and Legal Compliance

To protect the security and integrity of our services, users, and business.
To detect, prevent, and address technical issues, security breaches, fraudulent activities, and violations of our terms.
To comply with legal obligations, resolve disputes, and enforce our agreements.

3.4 Analytics and Research

To conduct statistical analysis, market research, and data analytics to understand how users interact with our services.
To measure the effectiveness of our marketing campaigns and content.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your interactions with our website and services.

4.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve website functionality.
Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content and remember your preferences.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed, which we use to make our website and advertisements more relevant to your interests.

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose access to certain features of our services.

4.3 Third-Party Analytics

We use services like Google Analytics to help analyze how users use our site. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to these service providers. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for us.

5. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

5.1 Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

Payment processors to process transactions
Cloud service providers for data storage and hosting
Analytics providers to help us understand user behavior
Email service providers for communication delivery
Customer support tools to assist with inquiries

These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information via email or by placing a prominent notice on our website.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

Enforce our Terms & Conditions and other agreements
Protect the rights, property, or safety of DMarket, our users, or others
Prevent or investigate possible wrongdoing in connection with our services

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data both in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Regular backups and disaster recovery procedures
Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of this personal data.

7.2 Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Erasure

You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

7.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

7.5 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

7.6 Objection

You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

7.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@dmarket-saas.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

8. International Data Transfers

We are based in the United Kingdom, but our operations and service providers may be located in various countries around the world. As a result, your information may be transferred to, stored, or processed in countries outside your country of residence, which may have data protection laws that are different from those in your country.

When we transfer personal data outside of the UK, European Economic Area (EEA), or other regions with comprehensive data protection laws, we ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

Standard Contractual Clauses approved by the European Commission
Binding Corporate Rules for transfers within a corporate group
Compliance with approved codes of conduct or certification mechanisms

By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you
Whether there is a legal obligation to which we are subject
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

10. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

DMarket SaaS Services Ltd.
Attention: Data Protection Officer
Studio 10 Patricia Flats
Elliotshire MK43 7LX
United Kingdom

Email: privacy@dmarket-saas.com
Phone: +442170622627

If you have unresolved concerns, you may also have the right to complain to your local data protection authority.